Guarantee & After-Sales Service
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
Where to Apply for Warranty Services?
Please contact the manufacturer for warranty related questions and concerns.
In What Cases the Warranty is Not Provided?
There can be two limits for the Warranties issued with the purchase of the furniture items on our website.
1, 3 & 5 Years Limited WarrantyThe first one is the Warranty time frame, if it is limited to 1, 3 or 5 years. Hence the Lifetime Warranty is not time-restricted.
Regular Usage CheckThe second one is the examination of the item by our customer support agent, making sure the usage was regular.
Change and Return
Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...